Terms of Service

§ 1. General provisions

1. These Terms set out the rules for using the online service Wojs available at https://wojs.app (the "Service"), including the types and scope of services provided by electronic means, the conditions for concluding and terminating contracts and the complaints procedure. They constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on Providing Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną).

2. The service provider and seller is Custom Service Arleta Marczyńska, ul. Bielska 107, 32-652 Bulowice, Poland, NIP (tax ID) 5492373228, REGON 528250567, an entrepreneur entered in the Central Register and Information on Economic Activity (CEIDG) (the "Operator", "we").

3. Contact with the Operator: by email at hej@wojs.app or by post at the address given in paragraph 2. The email address is also the point of contact for users and authorities within the meaning of Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act, DSA). We communicate in Polish and English.

4. The Terms are made available free of charge in the Service in a manner that allows them to be obtained, reproduced and recorded (printed or saved to a file). The Polish version is binding; the English version is provided for information.

5. The following form part of the Terms: the Privacy Policy, the Cookie Policy, the Data Processing Agreement (for the customers referred to in § 9) and the annexes: No. 1 (Price List) and No. 2 (Model withdrawal form).

§ 2. Definitions

• "User": a natural person who has an Account. Where a User acts on behalf of a company or organisation, the Terms also bind that company or organisation.
• "Consumer": a User who is a natural person concluding a contract with the Operator for a purpose not directly related to their business or professional activity.
• "Entrepreneur with consumer rights": a natural person concluding a contract directly related to their business activity where the content of the contract shows that it is not of a professional nature for that person (Article 7aa of the Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta)). The provisions of the Terms concerning Consumers apply to such a person to the extent provided for in Article 7aa of the Consumer Rights Act.
• "Account": a User's individual account in the Service, which the User signs in to with a one-time link sent to their email address.
• "Workspace": an area of the Service in which scenarios, conversations, Reports and settings are stored. Every Account has a personal Workspace. A User may create a team Workspace and invite other people to it.
• "Workspace Administrator": a User with the owner or administrator role in a team Workspace.
• "Creator": a User who creates scenarios, training products or programmes in the Service and makes them available to other people (Learners), including for a fee outside the Service.
• "Learner": a person who uses a Creator's content on the basis of access granted by the Creator.
• "AI Counterpart": a character played by an artificial intelligence model during a practice session, in chat or by voice.
• "Report": an assessment of the course of a conversation prepared automatically by an artificial intelligence model according to the scenario criteria, with quotations from the conversation.
• "Minutes": the unit of account for voice conversations, assigned to a Workspace.
• "Plan": a paid service from the Price List: a Subscription or a Pack.
• "Subscription": a Plan renewed every month, under which we grant a specified number of Minutes for each paid period.
• "Pack": a pool of Minutes paid for in a single payment.
• "User Content": everything a User enters into the Service: statements in conversations, materials, scenarios, personas, comments, product descriptions.

§ 3. Types and scope of services

1. Through the Service, the Operator provides the following services:

1. maintaining the Account and Workspace, including storing conversation history, Reports and progress,
2. practising conversations with the AI Counterpart in chat (free of charge, within a limit of 30 conversations per day and a message limit that protects the Service against abuse),
3. practising voice conversations with the AI Counterpart (for a fee, using Minutes),
4. preparing Reports, hints and suggested rewordings of statements,
5. using the library of ready-made scenarios and programmes,
6. creating scenarios, personas, training products, programmes and access codes (Creator tools),
7. sharing content and results via link, embedding on a website (iframe), application programming interface (API) and webhooks,
8. running team Workspaces: inviting members, roles, assigning exercises, viewing team results,
9. issuing certificates of completion with a public verification page,
10. sharing individual conversations and Reports with designated persons or via link.

2. The scope of features available at any given time is described in the Service. The Operator may modify the digital service for legitimate reasons (security, changes in the law, changes of providers, development of features) at no additional cost to the Consumer. If a modification has a significant negative impact on access to or use of the service, the Consumer may, within 30 days of the modification or of being informed of it, terminate the contract and receive a refund of the price for the unused period (Article 43q of the Consumer Rights Act).

3. The contract for the provision of services by electronic means in respect of the Account is concluded upon the first sign-in and acceptance of the Terms, for an indefinite period, and is free of charge. The contract for a Plan is concluded upon payment of the order (§ 6).

4. Services for organisations on individual terms (e.g. a per-seat team Plan, Enterprise) require a separate agreement. The Terms apply to matters not governed by that agreement.

§ 4. Technical requirements

1. To use the Service you need: a device with internet access, a current version of Chrome, Edge, Firefox or Safari with JavaScript and the cookies necessary for the Service to function enabled, and an active email address.

2. Voice conversations additionally require a microphone, a speaker or headphones, and browser permission for the Service to use the microphone. Conversation quality depends on the stability of the connection.

3. Using the API requires an API key created in the Service. Technical details are described in the API documentation.

4. Particular risks associated with the use of electronic services include malware, interception of the sign-in link and fraud (phishing). Do not share your sign-in link or API keys with third parties, and keep your software up to date.

§ 5. Account and rules of use

1. An Account may be created by a person who is at least 16 years old. A minor may purchase a Plan only with the consent of their legal representative.

2. An Account is created by providing an email address and confirming the sign-in using the link in the message. On first sign-in the User accepts the Terms and confirms that they have read the Privacy Policy. The Account is personal: it must not be shared with other people.

3. The User undertakes to use the Service in accordance with the law, the Terms and good practice, and in particular not to:

• enter unlawful content, including content that infringes personal rights, copyright, trade secrets or data protection laws,
• enter personal data of third parties without a legal basis, including recordings of conversations without the consent of their participants,
• use the Service to harass, prepare fraud, manipulate a specific person or carry out other activities to the detriment of others,
• circumvent limits, security measures and Minute accounting, extract the hidden instructions of the AI Counterpart, or automate use of the Service other than through the API,
• carry out security testing, load testing or scanning without the Operator's written consent,
• resell access to the Service or make it available in a way that circumvents the Price List (this does not apply to the distribution of content by Creators under § 8).

4. The Operator may temporarily block an Account, Workspace, API key or specific content where this is necessary to remedy an infringement, protect other people or protect the security of the Service. We inform the User of this, stating the reasons (§ 12), unless prohibited by law.

5. The User may delete the Account at any time in the settings. Deleting the Account terminates the contract for maintaining the Account. Before deletion, any active Subscription must be cancelled and any team Workspace of which the User is the sole owner must be transferred or closed. The effects of deletion on data are described in the Privacy Policy.

6. The Operator may terminate the contract for maintaining the Account with 30 days' notice, informing the User by email, and without notice where the User seriously or persistently breaches the Terms despite a request to stop. If the Operator terminates the contract through no fault of the User, we refund a proportionate part of the price for the unused, paid period and for unused Minutes from Packs.

§ 6. Plans, prices and payments

1. Plan prices are set out in the Price List (Annex 1) and the order form. Prices are in Polish zloty (PLN) and include VAT. An entrepreneur from another European Union Member State who provides a valid EU VAT number pays the net price and accounts for the tax itself (reverse charge).

2. An order is placed in the Service by selecting a Plan. Before placing the order, the User sees the total price including taxes, the Plan, the billing period and the renewal method. The order with an obligation to pay is confirmed with the payment button. The contract is concluded when the payment is booked, which we confirm in the Service and by email.

3. Payments are handled by Stripe Payments Europe, Limited (Ireland). The available payment methods are shown in the payment form. Card data is processed exclusively by Stripe; the Operator does not receive it.

4. Subscription:

• it is paid in advance for a period of one month and renews automatically for the following month until cancelled,
• for each paid period we grant the number of Minutes set out in the Price List. Minutes from a given period expire at its end and do not carry over to the next period,
• it can be cancelled at any time in the payment settings (customer portal). Cancellation takes effect at the end of the paid period, and until then the Subscription remains fully active,
• a change of Plan takes place on the terms shown in the customer portal before it is confirmed.

5. A Pack is paid for in a single payment. Minutes from a Pack are valid for 365 days from purchase.

6. Minutes are assigned to the Workspace in which they were purchased. A voice conversation is charged according to its actual duration, to the nearest second, starting with the pool that expires earliest. Before a voice conversation begins, the Service shows the number of Minutes available. The conversation ends when the Minutes run out. Minutes cannot be exchanged for money, without prejudice to § 5(6), § 7 and § 11.

7. VAT invoices are issued in electronic form and, where required by law, also in the National e-Invoicing System (Krajowy System e-Faktur, KSeF). Invoice details (including the tax ID) are entered in the payment form. The User accepts invoices in electronic form.

8. We notify changes to the Subscription price by email at least 30 days before they take effect. The new price applies from the first period beginning after that date. A User who does not accept the change may cancel the Subscription before it takes effect. A price change does not affect periods already paid for or Packs already purchased.

9. If payment for the next period fails, Stripe retries it. If the payment is unsuccessful, the Subscription expires, and the Account and data are retained.

§ 7. Withdrawal from the contract (Consumers)

1. A Consumer may withdraw from a distance contract within 14 days of the date of its conclusion, without giving any reason, subject to paragraph 3. It is sufficient to send a statement before the deadline expires, for example by email to hej@wojs.app. The model form in Annex 2 may be used, but its use is not mandatory. We will confirm receipt of the statement by email.

2. An order requires an express request from the Consumer for performance to begin before the withdrawal period expires. The Consumer makes this request when placing the order. A Consumer who withdraws from the contract after making such a request pays for the services provided up to the moment of withdrawal, in proportion to the extent of the services provided (Article 35 of the Consumer Rights Act): for a Subscription, in proportion to the time elapsed in the paid period, and for a Pack, in proportion to the Minutes used.

3. The right to withdraw from a contract for a Pack expires once the Operator has fully performed the service, that is, once all Minutes from the Pack have been used, provided that the Consumer expressly consented to this before performance began and acknowledged that they would lose the right of withdrawal once the service had been fully performed (Article 38(1)(1) of the Consumer Rights Act). We send confirmation of the conclusion of the contract, together with the content of the request and consent, to the Consumer's email address.

4. The payment is refunded without undue delay, and no later than 14 days after receipt of the withdrawal statement, using the same payment method the Consumer used, unless the Consumer agrees to another method that involves no cost for them.

5. The provisions of this section apply accordingly to an Entrepreneur with consumer rights.

§ 8. User Content and Creators

1. The User retains the rights to their User Content. To the extent necessary to provide the services, the User grants the Operator a free, non-exclusive licence, territorially limited to the reach of the Service, to store, reproduce, process with AI models and display User Content to the persons with whom the User shares it. The licence lasts for as long as the content is stored in the Service.

2. The Operator does not use User Content to train artificial intelligence models and does not make it available to other entities for that purpose.

3. The Creator represents that they hold the rights to the materials they enter into the Service (including methods, texts and trade marks) and that their use in the Service does not infringe the rights of third parties. In the event of a third-party claim against the Operator on this ground, a Creator who is an entrepreneur indemnifies the Operator and covers reasonable costs.

4. A Creator who sells or makes their content available to Learners (including outside the Service, e.g. in their own shop, via the API or by embedding) acts in their own name and on their own account. The Operator is not a party to the contract between the Creator and the Learner. The Creator is responsible to Learners for that contract, including consumer information, invoices and complaints.

5. Access granted to a Learner externally (via the API or the Creator's shop) takes effect only once the Learner accepts it in the Service. The Learner may decline the access.

6. With regard to the personal data of Learners and team members, the Creator or organisation is the controller and the Operator is the processor on the terms of § 9.

7. A certificate of completion has a public verification page showing the first name and surname, the programme name, the issuer and the result. Anyone who knows the certificate number can open the page, and search engines do not index it. The Creator may revoke the certificate.

§ 9. Team Workspaces, employee assessment and data processing

1. An organisation or Creator that uses a team Workspace, training products, the API or embedding to work with other people's data concludes with the Operator an agreement for the processing of personal data on the terms of the Data Processing Agreement. The agreement is concluded when the Terms are accepted by the Workspace Administrator or Creator acting on behalf of that organisation.

2. The Workspace Administrator decides what managers and trainers can see (e.g. only a summary or also transcripts), how long conversations are stored (within the limits set out in the Privacy Policy) and for what purpose the exercises are conducted (development or assessment). The organisation is responsible for informing its members of these settings.

3. A Report is an automated assessment of the course of a practice conversation, not an assessment of an employee. An organisation that uses results from the Service in decisions concerning employment, remuneration, promotion or termination of a contract ensures human involvement in such a decision, the opportunity for the assessed person to respond, and compliance with obligations under employment law, the GDPR and Regulation (EU) 2024/1689 (Artificial Intelligence Act, AI Act). The Service does not make such decisions.

§ 10. Artificial intelligence

1. The AI Counterpart, Reports, hints, suggested rewordings and draft scenarios are generated automatically using artificial intelligence models from the providers listed in the Privacy Policy. In a conversation you are always talking to AI, not to a human.

2. AI outputs may be incomplete or incorrect, even when they sound convincing. A Report quotes excerpts from the conversation and shows the criteria so that it can be checked. The assessment is training guidance.

3. The Service is for practising conversations. It is not, and does not replace, legal, psychological, therapeutic, medical, financial or HR advice. The Service is not intended for crisis support: if there is a threat to life or health, call 112.

4. Scenarios depicting real people, including public figures, may only be created in a way that is not misleading and does not infringe their personal rights.

§ 11. Complaints and conformity of the service with the contract

1. A complaint may be submitted by email to hej@wojs.app or by post. Please describe the problem, provide the Account email address and, if possible, the date and time of the event. We will consider it within 14 days of receipt and reply by email.

2. The Operator is liable to the Consumer for the conformity of the digital service with the contract under Chapter 5b of the Consumer Rights Act. In the event of non-conformity, the Consumer may demand that the service be brought into conformity with the contract and, where this is impossible, would involve excessive costs or has not been done within a reasonable time, may declare a price reduction or withdrawal from the contract.

3. The Consumer may use out-of-court complaint and redress procedures, for example the assistance of a municipal or district consumer ombudsman (rzecznik konsumentów) or a permanent consumer arbitration court at the provincial inspector of the Trade Inspection (Inspekcja Handlowa). Information is available on the website of the Office of Competition and Consumer Protection (UOKiK).

4. Paragraph 2 applies to an Entrepreneur with consumer rights.

§ 12. Reporting illegal content

1. Anyone may report content available in the Service (e.g. on a certificate page, in a shared conversation or in an embedded scenario) that they consider to be contrary to the law or the Terms by email to hej@wojs.app. The notice should contain a justification, the exact address of the content, the name and email address of the notifier (not required for reports of offences against children) and a statement of good faith.

2. We confirm receipt of the notice, process it without undue delay in an objective and non-arbitrary manner, and inform the notifier of our decision.

3. When we remove content or restrict access to it or to an Account, we provide the User with a statement of reasons setting out the basis for the decision. The User may appeal against it by email within 14 days. The appeal is considered by a person who was not involved in the original decision. Irrespective of this, the User may pursue their rights in court.

4. The Operator does not generally monitor User Content. Conversations in a personal Workspace are private. We access them only at the User's request, in connection with a notice, or where required by law.

§ 13. Availability of the Service

1. We make every effort to keep the Service running without interruption. We try to carry out planned work that may limit availability at times of lowest traffic and to announce it in advance.

2. Some features depend on third-party providers (e.g. AI models, voice services, payments). Their failure may temporarily disable a given feature. If a voice conversation ends prematurely because of a Service failure, we will, on request, restore the Minutes used in it.

§ 14. Liability

1. The Operator is liable to Consumers on general principles. Paragraphs 2 and 3 do not apply to Consumers or Entrepreneurs with consumer rights.

2. Towards Users who are entrepreneurs, the Operator's contractual liability is limited to actual loss and to the amount paid to the Operator by the given User in the 12 months preceding the event giving rise to the damage, but no more than PLN 10,000. The Operator is not liable for loss of profits.

3. The limitations in paragraph 2 do not apply to damage caused intentionally or to liability that cannot be limited by law.

4. The Operator is not liable for User Content entered by other Users. The Operator's liability for the conformity of the service with the contract is set out in § 11.

§ 15. Changes to the Terms

1. The Operator may change the Terms for valid reasons: changes in the law, changes in the scope or manner of providing the services, changes of providers, the need to increase security, decisions or rulings of authorities, changes to the Price List (subject to § 6(8)).

2. We notify changes by email and in the Service at least 14 days before they take effect, providing the content of the changes. A User who does not accept the changes may terminate the contract before that date by deleting the Account, and may cancel the Subscription. Continued use of the Service after the changes take effect requires their acceptance.

3. Changes resulting solely from the law or from decisions of authorities may take effect earlier where required by law.

§ 16. Final provisions

1. These Terms are governed by Polish law. This choice of law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country in which they have their habitual residence.

2. Disputes with Users who are entrepreneurs (other than Entrepreneurs with consumer rights) are resolved by the court having jurisdiction over the Operator's place of business.

3. These Terms apply from 5 October 2026.

Annex 1. Price List

Free of charge: the Account, personal Workspace, chat practice within the limits set out in § 3(1)(2), Reports on chat conversations, the scenario library, Creator tools, team Workspaces and the API. Minutes of voice conversation are paid for.

• Plan

  Individual

  Type

  Monthly Subscription

  Voice conversation Minutes

  60 for each paid month

  Price (incl. VAT)

  PLN 99 per month

• Plan

  Creator

  Type

  Monthly Subscription

  Voice conversation Minutes

  300 for each paid month

  Price (incl. VAT)

  PLN 349 per month

• Plan

  60-minute pack

  Type

  One-off Pack, valid for 365 days

  Voice conversation Minutes

  60

  Price (incl. VAT)

  PLN 99

• Plan

  300-minute pack

  Type

  One-off Pack, valid for 365 days

  Voice conversation Minutes

  300

  Price (incl. VAT)

  PLN 399

Prices include VAT at the rate of 23%. Prices for organisations on individual terms are set out in a separate agreement.

Annex 2. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Custom Service Arleta Marczyńska, ul. Bielska 107, 32-652 Bulowice, Poland, email: hej@wojs.app

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*) / for the supply of the following digital content (*): …

- Concluded on: …

- Name of consumer(s): …

- Account email address: …

- Signature of consumer(s) (only if this form is notified on paper): …

- Date: …

(*) Delete as appropriate.