Scenario templates
Each template is a complete practice conversation: a situation, a goal, a counterpart with a mind of their own and clear criteria for the feedback. Start one as it is, or use it as a base for your own.
Templates
- Asking for a raiseYou have been in your role for over a year and taken on more work. Today you ask your manager for a pay rise.
- Behavioral interview for a team lead roleA structured interview for your first team lead position. Expect "tell me about a time" questions and follow-ups on each answer.
- Handling a price objectionA buyer liked your demo. Now they say your price is too high compared to what they expected.
- Feedback on slipping performanceA reliable team member has missed deadlines for several weeks. You need to address it without damaging the relationship.
- Angry customer demanding a refundA customer calls for the third time about a faulty order and demands a full refund that falls outside your policy.
Conversations by situation
- Talking to your bossHow to tell your boss something that is hard to say
- Talking to employeesHow to have a difficult conversation with an employee
- Leading a teamLeadership conversations: how to handle them calmly and clearly
- Interviews and careerJob interviews and career conversations: how to prepare
- Sales and customersHow to talk to customers when money and decisions are on the line
- School and universityConversations at school and university: teachers, lecturers and supervisors
- Everyday situationsHow to sort out everyday problems when the other side pushes back
- Health and careHealth conversations: with your doctor and with an aging parent
- RelationshipsHow to have a difficult conversation with your partner
- FamilyHow to talk to your teenager, your child and your parents
- FriendsHow to talk to a friend about what is hurting the friendship
- AssertivenessAssertiveness in practice: how to say no and ask for what is yours